Lesson 1: Meeting for the First Time

Part A: At Reception

Part B: Meeting Company Guests

Part C: Introductions

Lesson 2: Telephoning

Part A: Incoming Calls

Part B: Outgoing Calls

Part C: Telephone Messages

Part D: Finding the Right Person

Part E: Making an Appointment

Lesson 3: Welcoming a Newcomer

Part A: A Newcomer

Part B: Work Environment and Facilities

Part C: The Company's Rules

Lesson 4: Small Talk

Part A: Checking on the Newcomer

Part B: Making Conversation

Part C: Company Benefits

Lesson 5: Office Issues

Part A: Taking Time Off

Part B: Finding a Replacement

Part C: Applying for Office Supplies

Lesson 6: Arranging a Meeting

Part A: Meeting Preparations

Part B: A Meeting Notice

Part C: Making Arrangements

Part D: Meeting Minutes

Lesson 7: Business E-mails

Part A: An Inquiry

Part B: A Reply to an Inquiry

Part C: Placing the Order

Part D: Confirming the Order

Lesson 8: Receiving Foreign Guests

Part A: At the Airport

Part B: Accommodation

Part C: A Company Tour

Part D: Showing Hospitality

Lesson 9: Meeting with Clients

Part A: Company Introductions

Part B: Introducing Products and Services

Part C: Follow-up Questions

Lesson 10: Negotiations

Part A: Inquire about Prices

Part B: Bargaining

Part C: Confirming the Order